{"id":21554,"date":"2024-07-17T22:56:08","date_gmt":"2024-07-17T22:56:08","guid":{"rendered":"https:\/\/tusa.viewsite.link\/customer-support\/"},"modified":"2024-07-17T22:56:08","modified_gmt":"2024-07-17T22:56:08","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/tusa.viewsite.link\/zh-hant\/customer-support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"<style>\nstrong,em {\n    font-size: 1.5rem;\n line-height: 1.2\n}\n.TypographyPresentation.TypographyPresentation--m.RichText3-paragraph--withVSpacingNormal.RichText3-paragraph {\n    margin: 1rem;\n}\n<\/style>\n<h2 class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Buying TUSA Equipment<\/strong><\/h2>\n<div><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: Where can I buy TUSA equipment?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>TUSA products are available exclusively through Authorized TUSA Retailers. You can locate a retailer near you by clicking on the   <\/em><em><a class=\"PrimaryLink BaseLink\" href=\"https:\/\/tusa.com\/%5Breglan%5D\/find_a_dealer\" target=\"_blank\" rel=\"noreferrer noopener\">Find a Retailer <\/a><\/em><em>link on this website and entering your zip code.<\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: Why should I buy from an authorized retailer?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>Only authorized retailers offer genuine TUSA products with valid warranties along with comprehensive product knowledge, after-sales service and TUSA factory support.<\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: What is the best way to determine equipment size and fit?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>Fin and Boot size charts and BCJ size charts are available to aid in proper fit approximation. It is highly recommended that the product be properly fitted and tried at a TUSA authorized retailer prior to making a purchase. <\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: Can I get parts for my TUSA Productsl?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>TUSA offers a variety of TUSA CARE replacement parts when a product is broken or damaged. We recommend that you first contact your nearest authorized retailer to inquire about replacement parts. <\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em><strong><u>USA CUSTOMERS ONLY<\/u><\/strong><\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>A selection of replacement parts are also available on <\/em><em><a class=\"PrimaryLink BaseLink\" href=\"http:\/\/www.tusa.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.tusa.com <\/a><\/em> <em>in the \u201cShop Parts\u201d section of the website. Online replacement parts are available for: BC, Fin, Instrument, Mask, Regulator, and Snorkel. <\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<h2 class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Product Registration and Warranty<\/strong><\/h2>\n<div><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: How do I register my TUSA equipment?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>The best way to register your new product is via the <\/em><em><a class=\"PrimaryLink BaseLink\" href=\"http:\/\/www.tusa.com\/us-en\/Support\/Product_Registration\" target=\"_blank\" rel=\"noreferrer noopener\">Product Registration<\/a><\/em><em>  page under the Support section. If you are not able to register your product online, you may fill out the product registration card enclosed with each regulator, alternate air source, BCJ, or dive instrument when purchased from a TUSA Authorized Retailer. Please fill out this card and mail it in within 30 days from the date of purchase to activate your warranty.  <\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: Where can I find my product serial number?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>The product serial number location varies dependent upon the type of equipment. Please visit the   <\/em><em><a class=\"PrimaryLink BaseLink\" href=\"https:\/\/tusa.com\/us-en\/Support\/Product_Serial_Numbers\" target=\"_blank\" rel=\"noreferrer noopener\">Product Serial Numbers<\/a><\/em><em> page for further information.<\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: What is the warranty for my TUSA equipment?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>The warranty varies depending on the type of equipment purchased. Please visit the   <\/em><em><a class=\"PrimaryLink BaseLink\" href=\"http:\/\/www.tusa.com\/us-en\/Support\/warranty_policy\" target=\"_blank\" rel=\"noreferrer noopener\">Limited Warranty Policy<\/a><\/em><em> page for further information.<\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em><strong><u>USA CUSTOMERS ONLY<\/u><\/strong><\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: What is the TUSA CARE Free Parts for Life Regulator Program?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>Please visit the <\/em><em><a class=\"PrimaryLink BaseLink\" href=\"http:\/\/www.tusa.com\/us-en\/Support\/Product_Registration\" target=\"_blank\" rel=\"noreferrer noopener\">Product Registration<\/a><\/em><em> page for more information on this program or click <\/em><em><a class=\"PrimaryLink BaseLink\" href=\"http:\/\/www.tusa.com\/contentdocuments\/TUSA-FPFL.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/em><em> to view a .pdf.<\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<h2 class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Product Manuals and Catalogs<\/strong><\/h2>\n<div><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: How can I get a User\/Owner\u2019s Manual for a product?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>TUSA product user manuals can be downloaded from the <\/em><em><a class=\"PrimaryLink BaseLink\" href=\"http:\/\/www.tusa.com\/us-en\/Support\/Product_Manuals\" target=\"_blank\" rel=\"noreferrer noopener\">Product Manuals<\/a><\/em><em> page under the Support section.<\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: How can I get a Product Catalog?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>Printed catalogs are available exclusively to Authorized Retailers for use and distribution to customers. The Product section of this website displays all available TUSA products and related information. Digital copies can be viewed or downloaded from the    <\/em><em><a class=\"PrimaryLink BaseLink\" href=\"http:\/\/www.tusa.com\/us-en\/Support\/Product_Catalogs\" target=\"_blank\" rel=\"noreferrer noopener\">Product Catalog<\/a><\/em><em> page under the Support section.<\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<h2 class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Mask, Snorkel and Fin Care<\/strong><\/h2>\n<div><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: Should I clean my new mask?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>During the production process silicone film can form on the glass lenses which can cause increased fogging. A toothpaste or a very mild abrasive liquid can be used to gently scrub the inside of the lens to remove this silicone layer.  This will help to reduce excessive fogging on a new mask.<\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: What causes my mask to fog, is something wrong?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>As mentioned above when new it is typically the silicone film from production. However, over time oils and contaminants can build up on the lenses causing a layer on top of the lens that will increase fogging. We recommend cleaning the mask occasionally with a mild liquid soap or detergent to remove this build up. This can help to reduce fogging that may occur with a dirty lens.   <\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: How do I stop my mask from fogging?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>We recommend TUSA Freedom Film (<\/em><em><a class=\"PrimaryLink BaseLink\" href=\"https:\/\/tusa.com\/%5Breglan%5D\/TUSA\/Accessories\/TA-200A_Freedom_Film\" target=\"_blank\" rel=\"noreferrer noopener\">TA-200A <\/a><\/em><em>and <\/em><em><a class=\"PrimaryLink BaseLink\" href=\"https:\/\/tusa.com\/%5Breglan%5D\/TUSA\/Accessories\/TA0801_Freedom_Film\" target=\"_blank\" rel=\"noreferrer noopener\">TA0801<\/a><\/em><em>), Super Anti-Fog Treatment (<\/em><em><a class=\"PrimaryLink BaseLink\" href=\"https:\/\/tusa.com\/%5Breglan%5D\/TUSA\/Accessories\/Super_Anti-Fog_Treatment\" target=\"_blank\" rel=\"noreferrer noopener\">TEC-52A<\/a><\/em><em>), or any aftermarket anti-fog solutions can be used on TUSA mask. Please contact your local TUSA retailer for their recommendation. <\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: I have CrystalView AR\/UV lenses in my mask, any additional care required?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>Masks such as the M-211 Freedom One PRO and M-28S Geminus PRO are equipped with CrystalView AR\/UV lenses. These optical glass lenses are treated with a multi-layer proprietary anti-reflective and ultraviolet coating that is hardened for durability. Although not likely, care should be taken when using these lenses as the coating could possibly be scratched or removed. The coating is on the outside of the mask lens, which allows cleaning and use of an anti-fog solution on the inside without issue. Take care to read the included care and maintenance information with each CrystalView AR\/UV equipped mask.    <\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: How should I care for my mask, snorkel and fins?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>After use rinse your equipment in fresh clean water and dry thoroughly before storing. Take care that any purge valves or snorkel tops are free from sand and debris that can cause leakage. Store in a cool dry place away from heat and sun. Do not dry your equipment in direct UV light for extended periods of time.   <\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: Can I get parts for my Mask, Fins or Snorkel?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>TUSA offers a variety of straps, buckles and accessories for replacement if a part is broken or damaged. These are available as TUSA CARE genuine accessories and must be purchased from your authorized retailer. <\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<h2 class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Product Service and Repair (General)<\/strong><\/h2>\n<div><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: Where can I get my TUSA product serviced?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>Equipment should be serviced at TUSA authorized retailers. You can locate a retailer near you by clicking on the Find a Retailer link on this website and entering your zip code. If no retailer is near you, you may be able to send your BCJ, regulator or dive instrument directly to TUSA for factory repair services. Please contact     <\/em><em><a class=\"PrimaryLink BaseLink\" href=\"mailto:info@tusa.com\" target=\"_blank\" rel=\"noreferrer noopener\">info@tusa.com <\/a><\/em><em>or 800-521-8872 for more information.<\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: Can I Become a Certified TUSA Repair Technician?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>Only authorized TUSA retailers are permitted to take authorized repair courses.<\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: How do I buy repair parts for my TUSA product?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>It is our policy only to sell repair parts to authorized retailers. There are no exceptions to this policy. <\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: Where can I get parts for older TR series regulators?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>TUSA has very limited parts available for the TR series regulators. Upgrade programs may be available to a current new regulator, please contact your TUSA authorized retailer for more information. <\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: Can I get parts for my Mask, Fins or Snorkel?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>TUSA offers a variety of straps, buckles and accessories for replacement if a part is broken or damaged. These are available as TUSA CARE genuine accessories and must be purchased from your authorized retailer. <\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<h2 class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Service and Repair (BCJ)<\/strong><\/h2>\n<div><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: Can I get replacement AWLS pockets for my BCJ?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>Yes, replacement Velcro and mechanical AWLS integrated weight pockets are available, please contact your TUSA authorized retailer.<\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: My BCJ bladder is leaking air or has been punctured, can it be patched?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>Your BCJ will have to be evaluated to determine if the size and location of the puncture can be repaired. Please contact your local authorized TUSA retailer. <\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: What is the proper care and maintenance of my BC?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>Rinse the outside and inside of the BCJ with warm fresh water thoroughly to stop the formation of salt crystals on vital components. This should be done as soon as possible post-dive and prior to allowing your BCJ to dry. Once rinsed, line dry completely and store partially inflated in a cool dry place away from heat, electric motors and other sources of ozone. To maintain the BCJ, annual service\/inspection by an Authorized TUSA retailer is required. This is also a prerequisite to retain the warranty.    <\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<h2 class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Service and Repair (Instruments)<\/strong><\/h2>\n<div><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: Who can service my dive instrument?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>Your TUSA authorized retailer can conduct a basic service on your computer such as battery change or strap replacement. For other service or warranty issues, please contact   <\/em><em><a class=\"PrimaryLink BaseLink\" href=\"mailto:info@tusa.com\" target=\"_blank\" rel=\"noreferrer noopener\">info@tusa.com <\/a><\/em><em>or 800-521-8872 or the TUSA Agent\/Distributor in your region.<\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: Where can I find available Firmware Updates?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>Available firmware updates for IQ instruments can be found under the Support section and <\/em><em><a class=\"PrimaryLink BaseLink\" href=\"http:\/\/www.tusa.com\/us-en\/Support\/Firmware_Updates\" target=\"_blank\" rel=\"noreferrer noopener\">Firmware Updates<\/a><\/em><em> page.<\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: Where can I find PC Download Software Programs?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>Available PC download software programs for IQ instruments can be found under the Support section and <\/em><em><a class=\"PrimaryLink BaseLink\" href=\"http:\/\/www.tusa.com\/us-en\/Support\/Software\" target=\"_blank\" rel=\"noreferrer noopener\">Software<\/a><\/em><em> page.<\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: Is Mac Download Software Available?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>DiverLog software is now available for MAC users through the App Store. Compatible with TUSA IQ-750 Element II, IQ-900 ZEN, IQ-950 ZEN AIR LITE (free) and FULL ($24.99) versions. FULL version allows for cloud syncing and many more.    <\/em><em><a class=\"PrimaryLink BaseLink\" href=\"http:\/\/www.ediverlog.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">More Info Here<\/a><\/em><em>. <\/em> <\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: Can I change the battery on my dive instrument?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>IQ1201, IQ-650, and IQ-750 instruments have user changeable batteries. TUSA approved battery kits are available through your local authorized retailer. <\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: How Do I Erase the History Log or Dive Log on my instrument?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>The unit would need to be sent to TUSA for a factory reset, please contact <\/em><em><a class=\"PrimaryLink BaseLink\" href=\"mailto:info@tusa.com\" target=\"_blank\" rel=\"noreferrer noopener\">info@tusa.com<\/a><\/em><em> or 800-521-8872 or the TUSA Agent\/Distributor in your region.<\/em><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Q: Do you have a Trade-In or Upgrade Program for older dive instruments?<\/strong><\/div>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><em>No. There are no trade-in or upgrade programs available at this time. <\/em><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Buying TUSA Equipment Q: Where can I buy TUSA equipment&hellip;<\/p>\n","protected":false},"author":1,"featured_media":21559,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-21554","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/tusa.viewsite.link\/zh-hant\/wp-json\/wp\/v2\/pages\/21554","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tusa.viewsite.link\/zh-hant\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tusa.viewsite.link\/zh-hant\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tusa.viewsite.link\/zh-hant\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tusa.viewsite.link\/zh-hant\/wp-json\/wp\/v2\/comments?post=21554"}],"version-history":[{"count":0,"href":"https:\/\/tusa.viewsite.link\/zh-hant\/wp-json\/wp\/v2\/pages\/21554\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tusa.viewsite.link\/zh-hant\/wp-json\/wp\/v2\/media\/21559"}],"wp:attachment":[{"href":"https:\/\/tusa.viewsite.link\/zh-hant\/wp-json\/wp\/v2\/media?parent=21554"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}